Achieve business excellence with advanced Salesforce solutions

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Achieve your business goals with our end-to-end Salesforce consulting services. They are designed to optimize operations and elevate customer experiences.

  • Accelerate sales cycles with smarter lead management, pipeline visibility, and advanced reporting through Sales Cloud.
  • Service Cloud helps improve customer support with streamlined case management and AI-powered insights.
  • Build custom portals and communities for customers, partners, and employees with Experience Cloud.
Create seamless, personalized e-commerce experiences across web, mobile, and social platforms with Commerce Cloud.

Proven Salesforce expertise

50+

Successful Salesforce projects

25+

Certified Salesforce developers

10+

Valuable clients for Salesforce

10+

Years of domain experience

8+

Countries served

Our end-to-end Salesforce development services

Python-based AI app development

Salesforce AI consulting and development

Salesforce AI consulting and development

  • AI-based insights elevate customer experiences and automate processes. Our Salesforce AI consulting help you in the deployment of Einstein AI, predictive analytics, and smart automation to drive business productivity and decision making.
Azure implementation

Salesforce implementation and integration consulting

Salesforce implementation and integration consulting

  • Ensure a smooth deployment with professional Salesforce implementation and integration services. We align Salesforce with your business requirements, integrating it with third-party applications, ERP systems, and cloud platforms for an integrated ecosystem.
Salesforce Field Service 1

Salesforce Field Services

Salesforce Field Services

  • Optimize field operations with intelligent scheduling, real-time monitoring, and automated workflow. Our Salesforce Field Service implementation drives technician efficiency, enhance first-time fix, and facilitate efficient service delivery.
Industry-specific customization

Salesforce customization consulting

Salesforce customization consulting

  • Configure Salesforce for your business flows through customized configuration, workflow, and automation. We build beyond the box, craft Lightning components, and define bespoke experiences optimized to achieve maximal efficiency.
Salesforce migration

Salesforce migration consulting

Salesforce migration consulting

  • Migrate your data and processes to Salesforce with no disruptions. Our migration services provide disruption-free data migration, system support, and downtime, whether from legacy systems or another CRM.
Telecom managed services

Salesforce managed services

Salesforce managed services

  • Get the most out of your Salesforce investment with continuous support, optimization, and system monitoring. Our managed services include performance boosts, security patches, and ongoing improvements to maintain your CRM at optimal levels.

Salesforce use cases by industry

Salesforce provides tailored solutions to meet the unique needs of various industries, enhancing efficiency, customer engagement, and overall business performance.

Agentforce for electronic industry

Optimize customer support

Automate ticket routing and case management to resolve customer issues faster.

Enhance field service efficiency

Assign service requests intelligently and provide real-time updates to field technicians.

Personalize customer interactions

Leverage AI-driven insights to offer proactive support and tailored recommendations.

Improve warranty & claims management

Streamline warranty verification and claims processing to enhance customer satisfaction.

Salesforce Health Cloud

Centralize patient data:

Integrate patient records from various sources like EHR into a unified system.

Enhance care coordination:

Facilitate communication among care teams for holistic patient management.

Personalize healthcare plans:

Use data insights to tailor treatment plans to individual patient needs.

Streamline appointment scheduling:

Automate and manage patient appointments and follow-ups.

Salesforce Financial services Cloud

Streamline portfolio management:

Integrate client portfolio data for efficient management and analysis.

Automate compliance tasks:

Implement automated workflows for regulatory compliance and reporting.

Improve client interactions:

Utilize personalized communication tools to enhance client engagement and service.

Optimize financial planning:

Leverage data-driven insights for strategic financial planning and forecasting.

Salesforce Commerce Cloud

Unify sales channels:

Integrate online and in-store sales platforms for a cohesive shopping experience.

Deliver personalized journeys:

Use customer data to create targeted marketing campaigns and promotions.

Optimize inventory management:

Track inventory levels in real-time and automate reordering processes.

Enhance customer engagement:

Implement loyalty programs and personalized recommendations.

Salesforce Manufacturing Cloud

Provide real-time insights:

Monitor production schedules and inventory levels with real-time dashboards.

Optimize supply chain:

Track and manage supply chain activities to improve efficiency and reduce delays.

Automate production scheduling:

Use data-driven insights to streamline production planning and resource allocation.

Enhance collaboration:

Facilitate better communication and coordination between production teams and suppliers.

Leverage our Salesforce consulting services for accelerated sales cycle

Discuss your unique use case

Salesforce products we work with

Salseforce AIforce

Salesforce Agentforce

  • Enhance customer service with AI-powered digital agents.
  • Automate support workflows for faster response times.
  • Seamlessly integrate with CRM and other enterprise systems.
  • Leverage real-time analytics to optimize agent performance.
  • Streamline case management and resolution processes.
  • Provide personalized support with a 360-degree customer view.

Salesforce Commerse Cloud-

Salesforce Commerce Cloud

  • Deliver seamless shopping experiences across all digital channels.
  • Personalize customer journeys with AI-driven recommendations.
  • Streamline order management and fulfillment processes.
  • Leverage real-time analytics to optimize sales and marketing strategies.
  • Scale your business globally with multi-currency and multi-language support.
  • Enhance customer satisfaction with efficient returns and customer service management.

Salesforce CPQ

Salesforce CPQ

  • Simplify complex product configurations with guided selling.
  • Automate price and discount generation to ensure accuracy and compliance.
  • Generate error-free quotes and proposals quickly and easily.
  • Integrate with Salesforce CRM for seamless sales processes and reporting.

Tableau consulting

Tableau Consulting

  • Visualize data with interactive and customizable dashboards.
  • Perform deep data analysis with powerful and intuitive tools.
  • Connect to various data sources.
  • Improve decision making with real-time data visualization.

Salesforce Experience Cloud

Salesforce Experience Cloud

  • Build engaging digital experiences for customers, partners, and employees.
  • Create branded portals, communities, and self-service platforms.
  • Enable seamless collaboration with integrated workflows and data sharing.
  • Enhance engagement with AI-powered personalization and automation.
  • Foster customer loyalty with tailored content and interactions.
  • Gain actionable insights with advanced analytics.

mulesoft

Mulesoft consulting

  • Connect applications, data, and devices easily with API-led connectivity.
  • Ease of integration with pre-built connectors and templates.
  • Ensure data security and compliance with robust security features.
  • Improve agility and scalability with a flexible, unified integration platform.

Differentiators

Strategic Salesforce expertise

We go beyond implementation - our consultants align Salesforce with your business objectives, ensuring a scalable, high-impact CRM strategy tailored to your industry.

Industry-specific customization

Our deep industry expertise enables us to build Salesforce solutions that fit your unique workflows, compliance needs, and customer engagement goals.

AI and automation-powered CRM

We integrate AI, automation, and analytics into your Salesforce environment, helping you boost productivity, streamline operations, and make smarter, data-driven decisions.

Seamless multi-cloud integration

We connect Salesforce with your existing cloud infrastructure, ERP, marketing automation, and other enterprise systems, creating a unified and efficient digital ecosystem.

Long-term value and scalability

We ensure your Salesforce solution evolves with your business, providing continuous optimization, training, and support to drive long-term success.

Enhance sales and support with intelligent Salesforce solutions

Service Agent

Always ready, always reliable, 24/7 customer support

Every customer concern matters and deserves full attention. Our omni-channel bot agents provide seamless 24/7 support across the web, mobile, social media, and more. Powered by Salesforce Service Agent, they resolve issues autonomously with accuracy. Easily set up or customize and ensure smooth escalation to human agents when needed for complete customer experience.

Sales Agent

24/7 AI engagement to drive sales across channels

Opportunities don’t follow a schedule. That’s why our Sales Agent provide 24/7 engagement, ensuring you seize every opportunity. They answer product questions, handle objections, and schedule meetings for your sales reps. With responses grounded in your business data, you decide when they will engage, allowing for a smooth handoff to human sales reps. Your prospects can connect with the Sales Agent on their preferred channels, such as SMS or WhatsApp, and get support in any language.

Success Stories

Fujifilm
Fujifilm Graphics Systems commerce portal development with Salesforce

Industry

Printing

Technologies

Salesforce B2B Experience Cloud, Lightning Web Component, Lightning Web Runtime, SSIS, Visualforce Page, SAP

Challenges

  • Limited search and navigation functionality
  • Customer service bottlenecks
  • Lack of personalized product experience

Business impact

  • Unified platform for commerce and service features for a streamlined user journey
  • Advanced search algorithms and structured categorization improve product discovery
  • Product personalization, categorized listings, and intuitive filtering for better user engagement

Read More
FujiFilm Popular Products (1) 2

Success Stories

Salesforce Sales Cloud integration for a telecom industry leader

Industry

Telecom

Technologies

Salesforce Sales Cloud

Challenges

  • Limited visibility into potential clients and opportunities
  • Slow turnaround time, hindering deal closures
  • Ineffective pipeline management and decision-making

Business benefits

  • Real-time forecasting improved sales team alignment
  • Online tracking streamlined opportunities and follow-ups
  • Advanced reporting and dashboards optimized sales performance

Client

A major player in US telecommunication industry

Read More
Salesforce Sales Cloud for improving sales forecasting

Success Stories

Transforming field service and boosting business growth with Salesforce FSL

Industry

Manufacturing

Technologies

Salesforce, Salesforce FSL, APEX, SAP, Salesforce Sales Cloud

Challenges

  • Inefficient scheduling and dispatching field service technicians
  • Limited visibility into field operations and performance
  • Lack of effective system to allocate resources and track job statuses

Business benefits

  • Enabled efficient dispatching and optimized resource utilization
  • Allowed managers to track performance for improved service delivery
  • Improved collaboration between technicians and managers

Read More
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Choose Softweb Solutions as your ideal partner for Salesforce implementation

To support your comprehensive transformation and derive maximum value from Salesforce, we offer the following services:

  • User adoption

    User adoption and change enablement

    • Facilitating strong user adoption and organizational alignment
    • Effective change management strategies for seamless transitions
    • Comprehensive training and knowledge transfer programs

  • Process optimization

    Process optimization

    • Business process re-engineering and optimization
    • Defining and implementing efficient processes and workflows
    • Leveraging Salesforce capabilities for operational excellence

  • Data management

    Data management and analytics

    • Data management, governance, and integration strategies
    • Harnessing data from Salesforce and other sources
    • Advanced analytics for actionable insights and competitive advantage

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