Did you know?
Companies that prioritize the customer experience generate 60% higher profits than their competitors. (Source: Deloitte)
In today’s competitive digital landscape, providing a personalized customer experience has become critical for businesses to succeed. Customers expect relevant and engaging content at every touchpoint. This might result in missed opportunities and reduced customer loyalty.
That is where you must migrate to Sitecore XP or implement based on your business needs. By deciphering their data, you can obtain a 360-degree view of your customers and address various business challenges, such as:
- Siloed data
- Lack of customer data
- Limited customer insights
- Manual personalization
- Limited optimization
- Technical limitations
- Increased competition
- Inconsistent customer experience
- Multichannel complexity and more
This blog will explain how personalization with the Sitecore Experience Platform creates exceptional customer experiences.
What is Sitecore XP and what does it do
Sitecore Experience Platform (XP) is a web content management system (CMS) and digital experience platform that enables businesses to deliver personalized and relevant content to their customers across various channels and touchpoints. It provides marketing automation and customer engagement tools, as well as content management capabilities. This helps businesses create, manage, and optimize digital experiences.
68% of customers say that they have switched brands because of poor customer service. (Source: Accenture)
Sitecore XP is a CMS and digital experience platform that can be used by companies to –
- Deliver personalized and relevant content across various channels.
- Collect and analyze customer data to gain insights into their behavior and preferences.
- Offer A/B testing and personalization testing capabilities to optimize campaigns.
- Deliver engaging digital experiences, leading to increased customer loyalty, and revenue.
How Sitecore AI enables automated personalization at scale
Sitecore XP can use artificial intelligence (AI) to analyze customer behavior and preferences and deliver more personalized content and recommendations. AI can also automate content creation, email marketing, analytics and targeted advertising tasks. This allows organizations to save time and resources while improving marketing efforts.
In addition, Sitecore XP integrates with various third-party AI tools, such as natural language processing (NLP) tools, sentiment analysis tools, and chatbots. These integrations enable organizations to enhance Sitecore XP-powered digital experiences with advanced AI capabilities.
What types of personalization can be done with the Sitecore Experience Platform?
By providing personalized experiences, you can enhance the customer journey and increase conversions.
Rule-based personalization
It allows your business to create rules that trigger personalized content depending on visitor behavior. For instance, it enables organizations to show different content depending on the visitor location, device, traffic or website usage. The rule set editor can be based on a range of factors, including time of day, weather, or visitor behavior.
Adaptive personalization
This type of personalization uses machine learning algorithms to provide excellent user experiences. You can evaluate visitor data in real-time and deliver personalized content based on their preferences, interests and behaviors. Companies often use adaptive personalization to deliver the most relevant content to their site visitors. This is possible due to the large amount of data available.
Profile-based personalization
It involves creating visitor profiles based on interests, behaviors and preferences. You can use these profiles to personalize your website content for each visitor, boosting interaction and conversion rates.
Geo-location personalization
Geo-location personalization enables you to deliver targeted content based on your visitors’ location. You can deliver relevant content to visitors in specific regions or countries. Businesses that want to offer a variety of goods or services in various locations might find geo-location personalization very useful.
Device personalization
Device personalization customizes content according to the visitor’s device. It enables your company to adapt your websites to various devices, including mobile phones and tablets. This personalization approach can improve visitor experiences and increase filling in forms.
Let’s explore some of the notable features of Sitecore XP now that you know the types of personalization it offers.
What are some notable features of Sitecore personalization
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Real-time personalization:
To create and deliver personalized content to specific users, Sitecore offers real-time personalization capabilities. Marketers can use it to build rule-based personalization that delivers content based on the user actions or preferences. For example, a customer who browses a brand’s website from a mobile device may be shown a promotion specific to mobile users.
Content management:
Big brands can use Sitecore XP to personalize content based on a customer behavior, preferences, and past interactions with the brand. For example, a customer who has previously purchased shoes from a brand’s website may be shown content related to shoes the next time they visit the site.
Profile management:
Marketers can segment their audiences based on their behavior, interests, and preferences using website profiles. By using user behavior and other factors, digital marketers can create comprehensive visitor profiles.
Using this data, you can tailor experiences and content to target audiences. You can use it to allow your website to remember information and make sure you’re delivering relevant information to your visitors. You can also increase engagement by monitoring website usage and traffic.
Content testing and optimization:
Sitecore also gives marketers the ability to test and optimize content across channels and devices. This feature can help marketers quickly identify which content works best and which needs to be improved.
Omnichannel personalization:
Sitecore XP enables brands to deliver personalized experiences across multiple channels, including websites, mobile apps, social media, and email. This allows brands to provide a consistent, seamless experience for customers regardless of the channel they use to interact with the brand.
Experience analytics:
Sitecore feature enable in-depth analytics and reporting on visitor behaviour. This data can be used to inform personalization strategies and optimization decisions. For example, a customer who has abandoned their cart may be shown a discounted price to encourage them to complete their purchase.
A/B testing:
Deploying Sitecore allows marketers to run A/B tests to evaluate the efficiency of different personalization strategies and optimize their campaigns for better results.
Data integration:
This tool can integrate with other marketing tools and platforms, so marketers can easily access and analyze customer data from various sources.
Indeed, this technology offers some exceptional features of Sitecore personalization for enterprises to streamline their marketing initiatives. Now, let’s explore the variety of benefits of personalization using Sitecore.
What are the benefits of personalization with Sitecore XP
Sitecore XP allows businesses to personalize in many ways. The following are some of them:
Improved customer engagement:
By delivering personalized experiences, you can increase customer engagement and create more meaningful connections with your audience. Your customers are more likely to interact with content that pertains to their interests and needs. This leads to better customer retention and loyalty.
Increased conversion rates:
Personalized experiences can also increase conversion rates. Customers are more likely to act when their needs are met. Content and offers should be tailored to their requirements to increase the chances of a purchase.
Enhanced customer insights:
Implement Sitecore XP to collect and analyze customer data. This data can provide valuable insights into their behavior, preferences and needs. This can help your organization gain a better understanding of its customers. You can then use this data to further optimize your experience.
Multichannel personalization:
Sitecore XP offers personalization across multiple channels, including websites, mobile apps, email, social media and more. This enables you to provide a consistent and personalized experience across all touchpoints, increasing marketing effectiveness.
Scalability and flexibility:
Sitecore XP is highly scalable and can be easily customized to meet different organizations’ unique needs. It works for businesses of all sizes and industries, from small start-ups to large enterprises.
What are the most used content personalization tactics
By implementing Sitecore Personalization, your brand can deliver tailored user experiences through a variety of content personalization tactics. The following are commonly used content personalization tactics:
Personalized recommendations:
Based on the user’s past behavior and preferences, Sitecore personalization can offer customized recommendations for products or services.
Dynamic content:
Sitecore personalization can deliver dynamic content and changes according to the user’s actions or preferences.
Personalized landing pages:
Sitecore can create targeted landing pages for specific customer segments or individual users.
Personalized email campaigns:
Email campaigns can be tailored using Sitecore Personalization based on user behavior and preferences.
Sitecore XP case study: Starbucks’ personalization success story
Starbucks, a popular coffeehouse chain, delivers personalized experiences through Sitecore XP personalization. With Sitecore XP, Starbucks can collect data on customer behavior and preferences and use that information to create targeted experiences.
As an example, Starbucks’ website and mobile app are personalized based on each customer’s location, order history, and preferences using Sitecore XP. For those who frequently order iced coffee, they may see promotions for new flavors, while those who prefer tea may see promotions for new tea blends.
In addition, Sitecore XP enables Starbucks to deliver personalized emails and push notifications to customers based on their behavior. For instance, a Starbucks customer who hasn’t visited in a while may receive a promotion for a free drink.
Using Sitecore XP personalization, Starbucks can build more engaging and relevant experiences for its customers, resulting in higher loyalty and sales.
Empower your business to own personalization with the Sitecore Experience Platform
Sitecore personalization is essential for business success. Marketers make use of it for targeted advertising purposes and personalization to increase customer engagement, conversion and data analysis.
To benefit from personalization across multiple channels, partner with a Sitecore development company. Hire Sitecore specialists to develop a plan to best align with your personnel and objectives. Connect with us now!
