Optimizing Supply Chain with Azure Services
 

Customer Background

Our client is a global leader in telecommunications and digital services, known for its cutting-edge technology and infrastructure solutions in driving advancements in 5G, IoT, and cloud services. Their expansive supply chain is integral to delivering these technologies efficiently, and they are committed to adopting innovation, sustainability, and operational excellence.

  • Industry

    Telecommunications

  • Technologies / Platforms / Frameworks

    Azure Durable Functions, PostgreSQL, Azure Logic Apps, Azure Blob Storage, Azure Kubernetes

Challenges

The company faced the challenge of managing an extensive, outsourced supply chain across diverse regions, demanding a resilient and scalable solution to ensure global continuity and efficiency. They did not have an advanced logistics system to handle disruptions and reduce time-to-market.

  • Global initiative for supply chain outsourcing: The company faced significant challenges in managing its expansive, outsourced supply chain, which spanned multiple regions, including AMER, APAC, and EMEA. Achieving greater resiliency and sustainability across this complex network demanded a solution of exceptional efficiency.
  • Need for highly integrated logistics: They lacked advanced reporting and analytics to manage disruptions and maintain supply chain continuity for a comprehensive logistics solution.
  • Increase in competitiveness: They wanted to boost competitiveness by reducing time-to-market for finished products and improving overall efficiency in the supply chain.
  • Demand for a proactive global partner: The organization required a global partner capable of managing fluctuating demand and optimizing inventory positioning across their supply chain network for better resource allocation and performance.

Solutions

We collaborated closely with different teams of our client across multiple regions like Hong Kong, Germany, and the US, ensuring that the needs of AMER, APAC, and EMEA regions were thoroughly addressed and integrated into the project.

Our team facilitated communication and feedback loops to ensure the platform’s adaptability across regions, ensuring a global yet localized approach to supply chain management.

Master data portal

Developed a centralized platform, enabling the operations team to access and support all supply chain products in one location for easy accessibility and reducing the time spent searching.

Centralized data file management

Implemented a master data file system to centralize calculations and enhance visibility during regional ERP setup and reconciliation processes.

Cross-reference management

Streamlined the management of cross-references and enhanced data integrity by accurately linking master data with regional ERP systems, ensuring seamless identification of buyers, suppliers, and manufacturers across all the regions like AMER, APAC, EMEA.

Outbound master data files

The outbound file systems were designed for customers and a contract issue log, leading to smoother customer interactions and reduced manual intervention.

Global reporting

Established comprehensive reporting tools like portals, internal dashboards, and external files to ensure global data visibility, enabling better decision making and strategic planning at internal and customer-facing levels.

Custom solutions

Delivered a comprehensive solution by developing custom objects and integrating advanced features, like real-time data access and user-specific product management, that enhance the efficiency and effectiveness of supply chain operations.

End-to-end support

Provided ongoing support and optimization, ensuring that all aspects of the project functioned smoothly and met the high standards required for global supply chain management.

Benefits

  • Centralized data access: The development of the master data portal provided a centralized location for all supply chain data to improve operational efficiency and decision-making.
  • Improved agility and resilience: The integration of advanced analytics and reporting capabilities helped in gaining agility to respond quickly to disruptions and changing market conditions improving resilience and sustainability.
  • Optimized inventory management: The solution helped the organization better manage demand volatility, ensuring optimal inventory positioning across its supply network and minimizing the risks of stockouts or overstocking.
  • Reduced time-to-market: The streamlined supply chain and enhanced data visibility helped to accelerate product delivery, reducing time-to-market for finished goods and improving overall competitiveness.
  • Global coordination: Softweb Solutions’ collaboration assured the teams across different regions that the platform was tailored to the specific needs of AMER, APAC, and EMEA, making the solution scalable and adaptable for global operations.
Diagram

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