Customer Background
Our client, a trailblazing leader in agricultural and highway equipment, has been shaping the future of precision spreader and road equipment for years. Partnering with global giants, they have solidified their presence in the global market.
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Industry
Manufacturing
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Technologies / Platforms / Frameworks
React Native, Salesforce, Firebase Crashlytics, Firebase Analytics, SQLite, GitHub
Challenges
Regardless of their global success, the company faced certain challenges that impacted their clients and end users. One of the most significant challenges they encountered was the equipment calibration that was heavily manual, requiring intensive technical knowledge on spread pattern testing and conveyor flow rate calculations.
End users found it challenging to configure optimal settings due to lack of intuitive interface that could streamline the calibration process. Additionally, absence of real-time diagnostic tools made troubleshooting software issues more challenging, taking days or weeks to get resolved.
Technical support team lacked visibility into real-time usage due to lack of direct integration with backend system leading to delayed response and extended downtime. Moreover, the unavailability of mobile friendly solutions further aggravated the issues forcing users to rely on manual tools and calculators that reduce efficiency.
Thus, the client needed a digital solution that could streamline their calibration, offer quick access to troubleshooting resources and integrate them seamlessly into their existing business processes.
Solutions
The company approached Softweb Solution to redevelop their existing mobile application. To make it user friendly and resilient we integrated Salesforce at backend. Our team of mobile app development experts designed a strategy with the goal to improve app’s capability while enhancing agility, inclusivity and proficiency. The mobile app was developed using react native development services, ensuring high-performance, cross-functional compatibility, and native-like experience.
We also implemented Firebase Analytics for user tracking, Firebase Crashlytics for real-time crash reporting, and SQLite for local data storage, ensuring offline functionality. The entire development was managed using GitHub for version control, and coding was executed through VS Code, Xcode for iOS, and Android Studio for Android.
Here are the key features of our solution:
- Product module: Users can add, view and manage their inventory in the app.
- Simple start setting: Embedded pre-defined calibration setting for various inventory types eliminating the risk of manual error.
- Spread pattern setting: Designed a guided workflow to help users conduct and analyze spread pattern tests accurately
- Conveyor Calibration Tools: Built automated calculator for Conveyor Flow Rate (CFR), Calibrated CFR, and Max/Min speeds to enhance precision.
- Conversion Aid: Crafted tool for effortlessly converting measurement units.
- Tutorial Videos: Developed knowledge-based videos for training and troubleshooting.
- Real-Time Support: Implemented direct support functionality enabling users identify technicians nearby or contact them through chat, email or phone.
Benefits
- Improved user experience: A modern and user-friendly platform ensures easy accessibility in remote locations.
- Precision in calibration: Automated calculations eliminate human error enhancing the efficiency of the equipment.
- Enhanced field productivity: Users can easily access all necessary troubleshooting and calibration tools in one place, minimizing operational delays.
- Real-time support access: The direct connection with technical support team improves response time and user satisfaction.
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