Customer Background
Our client is a retail company that operates across multiple locations with a large workforce, including store employees, regional managers, and corporate staff. Ensuring effective communication, knowledge sharing, and access to training opportunities across this geographically dispersed team presented significant challenges.
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Industry
Retail
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Technologies / Platforms / Frameworks
Microsoft Viva
Challenges
A geographically dispersed workforce with store employees, regional managers, and corporate staff faced challenges in communication and collaboration due to the lack of a central platform. Limited knowledge sharing hindered efficient information dissemination and a collective learning environment, as valuable expertise resided solely with individual employees.
Inconsistent access to training materials further impeded skill development, and the absence of a central platform combined with limited personalized learning opportunities contributed to a lower sense of community and overall employee engagement.
Solutions
Softweb Solutions partnered with the retail company to implement a comprehensive Microsoft Viva solution:
Viva Connections: A user-friendly intranet portal served as the central hub for:
- Company news and announcements.
- Employee directory for fostering connections across locations.
- Links to key resources and departmental information.
Viva Learning: A centralized repository housed training materials and learning resources. Softweb also implemented personalized learning paths based on individual roles, skills gaps, and career aspirations.
Viva Topics: Softweb leveraged Viva Topics to automatically surface relevant information and expertise within the organization. This facilitated knowledge discovery, enabling employees to connect with subject matter experts across departments.
Benefits
- Improved communication and collaboration: We implemented Viva Connections to provide a central platform for company-wide communication, fostering collaboration across departments and locations.
- Enhanced knowledge sharing: Easily access, contribute to, and discover valuable knowledge within the organization.
- Personalized learning and development: Single source for relevant training materials and personalized learning paths, improving skill development and career growth.
- Increased employee engagement: The user-friendly platform fostered a sense of community by keeping everyone informed, connected, and empowered through personalized learning opportunities.
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