Field technician monitoring with IoT technology for TruGreen
 

Customer Background

Founded in 1973, TruGreen® is one of the leading lawn care companies, serving over 2.3 million residential and commercial customers across North America. With a strong commitment to customer satisfaction, TruGreen has built a reputation for delivering exceptional lawn maintenance services through science-backed expertise and innovative solutions.

trugreen

  • Industry

    Landscaping

  • Technologies / Platforms / Frameworks

    .NET Core 6, Angular, Android – Kotlin, Power Apps, Power BI, IoTConnect, Azure SQL Server, Azure Service Bus, Azure Cosmos DB, Azure Virtual Machine, Azure Storage, Azure Monitor

Challenges

The client struggled with inconsistent field technician performance, leading to increased customer churn. The lack of real-time visibility into on-site activities made it difficult to assess and improve service quality.

Key challenges:

  • No system to track technician routes and service execution.
  • Inconsistent service quality affected customer retention.
  • Limited insights for targeted training and performance improvement.
  • Inefficient reporting made issue identification difficult.

Solutions

To address these challenges, we conducted a detailed evaluation of TruGreen’s field service operations, including service speed, travel paths, and performance benchmarks. We developed an IoT-driven monitoring solution using IoTConnect that integrates real-time data tracking and analytics.

  • Path tracking – Logs technician movement across properties, allowing managers to review service routes.
  • Speed monitoring – Detects deviations from predefined performance standards and triggers alerts.
  • Arrival & departure time logging – Captures timestamps to enhance accountability.
  • Time tracking – Measures time spent per service, comparing it against industry benchmarks.
  • Data visualization & reporting:
    • Power BI dashboard: Enables filtering and analysis based on speed, service time, and performance trends.
    • Device health monitoring: Reports GPS sensor failures, gyroscope status, battery health, and dropped devices.
    • IoT data processing insights: Tracks data collection, transmission, and analysis time.
    • Power Apps interface: Displays technician routes, service times, applied treatments, and comparisons to benchmarks.

Benefits

  • Improved service consistency: Standardized technician performance through real-time monitoring.
  • Enhanced accountability: Accurate tracking of on-site activities, reducing inefficiencies.
  • Optimized training programs: Data-driven insights enable targeted technician coaching.
  • Improved operational efficiency: Streamlined reporting and analytics support better decision making.
  • Superior customer experience: Increased transparency leads to higher customer satisfaction.
Dashboard

Need more information?

Tell us what you are looking for and we will get back to you right away!