Customer Background
Elliott Aviation is a renowned provider of aviation solutions offering aircraft sales and aviation services since 1936. The company offers various avionics services ranging from installations, aircraft maintenance, accessory repair and overhaul, paint and interior, charter and aircraft management, etc. They have three facilities across the United States.
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Industry
Aviation
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Technologies / Platforms / Frameworks
ASP.NET MVC, Kendo UI, jQuery and SQL server
Challenges
Elliott Aviation did not have a right system in place to help their customers track the status of their aircraft maintenance in real-time or approve the addition of parts or services while the service was under process. Apart from this, the company used to manage data in huge spreadsheets and the employees had to manually feed it into the company’s ERP system. The use of such traditional methods was time-consuming and error prone.
Hence, they required a mobile-based aircraft management system to automate aircraft sales and maintenance, repair and operations (MRO) management. The solution they were looking for must include quotations, program warranty, status notification, and invoices to improve the efficiency and productivity of the company.
Solution
Offering real-time information allows companies to gain customer trust and improves the consumer retention ratio. At Softweb Solutions, we understand the importance of the business ecosystem of customer-facing operations. Hence, our team of experts thoroughly analyzed the company’s operational processes and pain areas to offer the best suitable solutions.
We planned to modernize their legacy systems to help them improve business. So, we evaluated their legacy systems and transformed their outdated business applications with modern technologies and software.
We developed a cross-platform mobile application that streamlined the communication between Elliott and its clients. The mobility solution provides real-time aircraft maintenance status to their customers and helps them approve the changes while the service is under process. The application also provided up-to-date information on program warranty, aircraft documents, quotations and invoices as and when required.
It is a complete business management system that contains modules like training, support request, parts, milestone, components, invoices, planning, parts quotes, parts orders, checklists, employees, customers, aircraft, projects, discrepancies, change orders, travelers, exchange services, planning, course, RAIL, expense and conversations.
The application is equipped with a feature to refine filters for narrow search, color codes to understand recent updates inside the modules, conversation window that captures recent chats of Elliott’s members and their customers. It also has a sign-off functionality where the supervisors can mark a job ‘done’ after inspection.
Moreover, the application also provides information to their client about the nearest restaurants, areas of attractions and the best route to get there just to keep them engaged during the aircraft maintenance waiting period.
Legacy system modernization helped the company to transform their business processes and achieve better benefits such as:
Softweb Solutions has been a partner of Elliott Aviation for over 7 years. During that time, they have provided customized solutions for all of our operational departments, filling specific organization requirements where ‘off the shelf’ solutions left processing gaps. Their time to deliver is excellent and we have experienced good response times for fixing issues and resolving system integration conflicts.
Specifically, the solutions provided by Softweb Solutions, provide our organization with a simplified GUI for our internal and external customers. We have received many compliments on our offerings from internal users and customers.
Softweb continues to be a strategic partner as well, informing us of emerging technologies that may benefit our organization. This has created an atmosphere that challenges the status quo and pushes us to perform at the highest level, to stay ahead of our competition.
I would highly recommend their services to anyone seeking customized solutions for their environment.
Lonnie HoodjerSr Director of Business Systems, Elliott Aviation
Benefits
- Role-based access for better security and control
- Updated program warranty details of aircraft parts and tools
- Secure, mobile-based access to aircraft maintenance information
- Real-time maintenance and change in order tracking for customers
- Enables customers to track maintenance and change order status in real-time
- Smooth process management for customers and the company
- Track details of a task/customer easily
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